How to cancel an order placed

If you want to cancel an order, you have to request it by sending an email to ventas@igan-iluminacion.com and indicate the order reference.

Orders with the status "Shipped" cannot be canceled.

If the mail is sent within 24 hours since the order has been placed, this will not have any cost.

For orders of an amount greater than € 600 or containing manufacturing products on order, no cancellations are allowed, a voucher will be issued for the amount of the order or product to be canceled.

If the communication is not received within that period and wish to continue canceling the order, we will proceed to refund the order within 48/72 hours. A charge of 10% of the value of the order will be applied for bank management expenses and cancellation procedures with the manufacturer.

In orders with an amount exceeding € 600 or containing personalized products, cancellations or returns are not allowed, a voucher will be issued for the amount of the order or product to be canceled.

The delay in the delivery of an order is not a reason for cancellation except for orders with a delay exceeding 72 hours.

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