Terms and conditions

1. General conditions

These general conditions of business apply for all sales, services and offers (www.igan-iluminacion.com) within the framework of the online store. Igan not accept different conditions by the user unless Igan recognize their validity before writing.

2. Conclusion of the contract/checkout

By placing products in our shop, we provide a binding offer to conclude a contract for purchase of such products offer. The contract is to accept the offer by pressing the "Buy" in the last step of the order process. After you can access to the order data at any time by clicking on "my account" button.

3. Reserve auto supply

In the event that an order can not be sent because providers can not send the item despite having a contractual obligation to be a problem beyond our company, our right to cancel the contract. We will inform you immediately if the event that the order requested is not available is reached and any payments made to date will be reimbursed immediately.

4. Prices and shipping costs

The price indicated on the website at the time of placing the order is the current price, the prices are given in euros and VAT included.

5. Payment

Payment methods indicated in our offer are available at the time of selecting the payment. For the payment method (Bank Transfer) will receive with confirmation of the order, the bank details for the transfer. We send the order after the entry of the corresponding amount confirmed.

6. Guarantee

Legal rights applicable to products that are defective shall apply. With a minimum of 2 years guarantee.

7. Returns

In compliance with the Law on Retail Trade (Law 7/1996) referring to distance selling it provides that the customer has the right to return products purchased within 14 days from the date of reception, without require any justification. The direct cost of returning the transit agency and borne by the customer (Return shipping). Items must be returned in perfect condition and with all manuals, cables, packaging, etc. After checking the perfect condition of the material will proceed to their payment by the same way as the original payment was made.

8. Claims breakage by transport

Claims due to the poor condition of the goods by breakage in shipping or delivery error should be communicated in within 24 hours of receipt by sending an email to ventas@igan-iluminacion.com. In this case the shipping will be paid by Igan lighting and proceed to his immediate replacement by another equally without any charge to the customer.

No claim for breakage in the transport will be accepted after 24 hours from the reception of the order.

Data protection policy

Igan-iluminacion.com ensures the strictest confidentiality in the collection and processing of data provided by its users through the Internet or any other means. These data will be treated in accordance with the provisions of the organic law (L.O. 15/1999, of December 13) and the Law of the Information Society and Electronic Commerce (LSSI-EC 34/2002, of June 11).

Treatment of data and its confidentiality

The data provided will be incorporated into an automated file, whose ownership and responsibility is held by IGAN ILUMINACIÓN SLU, and will be treated with absolute confidentiality.

The entity responsible for the files, as well as those that intervene in any phase of the treatment and / or the entities to which they have been communicated - by virtue of the authorization conferred by the USER - are obliged to observe professional secrecy and adopt the levels of protection and the necessary technical and organizational measures to guarantee the security of personal data, avoiding, as far as possible, unauthorized access, illegal modifications, theft and/or loss of data.

However, USERS are advised and informed that technical measures are not infallible or impregnable, which is why the person responsible for the file can not be held responsible for such practices or their consequences.

Rights of the Stakeholders and their Exercise

USERS are recognized by the Organic Law on Data Protection the rights of access, rectification, cancellation and opposition, where appropriate, regarding their personal data and the use, categorization and / or segmentation of personal data.

Modification of the Data Protection and Privacy Policy

Finally, we inform you that the person in charge of the file reserves the right to modify this privacy policy in order to adapt it to the legislative or jurisprudential novelties as well as to the modifications or practices of the industry, although it will be notified, with the due advance, of the changes that will be introduced and when they will begin to have full effects.


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