By placing products in our shop, we provide a binding offer to conclude a contract for purchase of such products offer. The contract is to accept the offer by pressing the "Buy" in the last step of the order process. After you can access to the order data at any time by clicking on "my account" button.
The price indicated on the website at the time of placing the order is the current price, the prices are given in euros and VAT included.
Payment methods indicated in our offer are available at the time of selecting the payment. For the payment method (Bank Transfer) will receive with confirmation of the order, the bank details for the transfer. We send the order after the entry of the corresponding amount confirmed.
In case you want to cancel an order, you have 24 hours from the date of realization to cancel it and you must request it by email to firstname.lastname@example.org indicating the reference of the order you wish to cancel.
Important: On orders of an amount greater than €600 or containing manufacturing products on request cancellations are not allowed, a coupon will be made for the amount of the order or product to be canceled.
If the communication is not received within that period and you want to cancel the order once 24 hours have passed. We will proceed to reimburse the order within 48/72 business hours, applying a charge of 10% of the value of the order for bank management fees and paperwork with the manufacturer.
In orders of an amount greater than €600 or containing manufacturing products on request cancellations are not allowed, a voucher will be issued for the amount of the order or product to be canceled.
The delay in the delivery of an order is not a reason for cancellation except for orders with a delay exceeding 72 hours.
Legal rights applicable to products that are defective shall apply. With a minimum of 2 years guarantee.
In compliance with the Law on Retail Trade (Law 7/1996) referring to distance selling it provides that the customer has the right to return products purchased within 14 days from the date of reception, without require any justification.
Important: Returns of customized products or with modifications requested by the customer are not accepted.
The direct cost of returning and the choice of the transport agency are borne by the customer. Igan Iluminacion will pay the amount of the product but the shipping costs will not be refunded.
Items must be returned in perfect condition and with all manuals, cables, packaging, etc.
After checking the perfect condition of the material will proceed to their payment by the same way as the original payment was made.
Claims due to the poor condition of the goods by breakage in shipping or delivery error should be communicated in within 48 hours of receipt by sending an email to email@example.com. In this case the shipping will be paid by Igan lighting and proceed to his immediate replacement by another equally without any charge to the customer.
After these 48 natural hours after receiving your package, we understand that everything arrived in perfect condition and that the breakage or damage occurred due to causes beyond Igan iluminacion and the transport company.