This policy applies exclusively to customers who make purchases as businesses, professionals, or self-employed individuals (B2B). If you are a final consumer (B2C), please consult our Return Policy for Individual Customers.
Scope of Application
The conditions described here apply to all orders placed by:
- Businesses
- Professionals and self-employed individuals
When making purchases through our website (www.igan-iluminacion.com).
Exclusion of the Right of Withdrawal
In accordance with current regulations, the right of withdrawal does not apply to business-to-business commercial relationships. Therefore, returns or exchanges of products purchased by B2B customers are not accepted, except in the cases strictly established in the following section.
Defective Products or Shipping Errors
Only in the case of products that are defective from the factory or errors attributable to Igan Iluminacion during shipping (incorrect product, incorrect quantity, etc.), the customer must report the incident in writing within a maximum of two calendar days of receiving the order.
The complaint must include:
- Order number
- Details of the problem
- Photographs of the product and packaging
After our team reviews and validates the complaint, a replacement or replacement will be processed, if applicable.
Alternative Solutions
Although returns are not accepted for reasons unrelated to defects or errors attributable to Igan Iluminacion, our sales team will evaluate each case individually to find the best possible solution for both parties.
In certain exceptional situations, and always at the sole discretion of Igan Iluminacion, a discount voucher for the value of the claimed products may be offered, to be used on future purchases.
Outside of these circumstances, returns will not be accepted due to changes of mind, excess stock, or other reasons. However, we are committed to reviewing each case and finding reasonable solutions whenever possible.
Return Request Procedure
See our returns page for step-by-step instructions on how to request a return.
Our team will review your request and respond within 2-3 business days. If approved, you will receive instructions for shipping the product to our facilities.
Prior Information for a Secure Purchase
Our Customer Service department is available to answer any questions you may have about our products. We can provide technical sheets, additional images, and even facilitate the shipment of samples, all to ensure your purchase is as satisfactory as possible.