In compliance with the Law on Retail Trade (Law 7/1996) referring to distance selling it provides that the customer has the right to return products purchased within 14 days from the date of reception, without require any justification.
Igan iluminacion extends this period up to 30 calendar days from the date of receipt of the product/s.
The direct cost of returning and the choice of the transit agency are borne by the customer. Igan Iluminacion will pay the amount of the product but the shipping costs will not be refunded.
Items must be returned in perfect condition, with the packaging protected to prevent possible breakage and with all manuals, cables, packaging, etc. In the event that the product is not returned in its original packaging or is severely damaged, it may suffer a depreciation.
We inform that material that is not in perfect condition will not be accepted, in the event that the product has suffered some type of manipulation or blow during transport, it will be returned to you with the previous payment of the shipping costs.
Once the perfect condition of the material has been verified and that it has not been used beyond the mere verification of the operation of the product, it will be paid in the same way in which the original payment was made.
* In custom made products, product customizations or artisanal manufacturing returns are not accepted.
How to request a refund
To request a return should come into their own:
- Access my account.
- "History and details orders" in your account.
- Select the product/s being returned by checking the box.
- (optional) Add an explanation, so our team can understand why you want to return the product.
Once the form is completed, you must click on the "Send request for return" button. After receiving the request we will contact you to confirm the process and we'll send the goods to our address by the transport agency desired.
How to make a return
Once your return request has been accepted, you will receive an email with instructions on how to prepare the package and the address to which it must be sent.
You can send the merchandise by the transport agency you want (freight paid by the customer).
To speed up the process of your return, it is recommended:
Insert a copy of the return request form (RMA) or a paper note indicating the generated RMA number inside the packaging.
Do not label or write on the outside of the packaging, as this may be a reason for depreciating the product.
When will I receive my refund?
You will receive the refund of the order within 5-7 working days after we have received the product/s and confirmed that everything is under the conditions set.
Reimbursement will be made with the same payment method I use to pay the order.
Claims breakage by transport
Claims due to the poor condition of the goods by breakage in shipping or delivery error should be communicated in within 24/48 hours of receipt by sending an email to email@example.com.
In this case the shipping will be paid by Igan iluminacion and proceed to his immediate replacement by another equally without any charge to the customer.
ATTENTION! After these 24/48 natural hours after receiving your package, we understand that everything arrived in perfect condition and that the breakage or damage occurred for reasons beyond Igan lighting and the transport company.
Cancel orders already placed
In the event that you wish to cancel an order already placed, you have 24 hours to cancel it and you must request it by email to firstname.lastname@example.org indicating the reference of the order you wish to cancel.
If the request is not received within that period and you wish to cancel the order once 24 hours have passed. We will proceed to make the refund of the order within 48/72 business hours, applying a charge of 10% of the value of the order for bank management expenses and procedures with the manufacturer.
For orders of an amount greater than 600€ or containing manufacturing or personalized products on order, no cancellations or refunds are allowed, a voucher will be issued for the amount of the order or product to be canceled.
*LED bulbs are associated with an independent code that verifies that the product is sent by Igan lighting.