Returns
You have the right to withdraw from this contract within fourteen calendar days without giving any reason.
The withdrawal period will expire fourteen calendar days after the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the goods.
To exercise your right of withdrawal, you must notify us (IGAN ILUMINACION SL C/Carretera Nacional 634, Poligono Granda 14, 33199 Siero, Telf: 985 39 89 58, ventas@igan-iluminacion.com) of your decision to withdraw from this contract by means of an unequivocal declaration (for example, a letter sent by post or email).
You may use the model withdrawal form below, although its use is not mandatory.
To comply with the withdrawal period, it is sufficient for you to send your communication regarding your exercise of this right before the withdrawal period expires.
Consequences of withdrawal:
If you withdraw from this contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method we offer), without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will process this refund using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any costs as a result of the refund.
We may withhold reimbursement until we have received the goods back or until you have provided proof of their return, whichever is earlier.
You must return or deliver the goods directly to us (IGAN ILUMINACION SL C/Carretera Nacional 634, Poligono Granda 14, 33199 Siero, Telf: 985 39 89 58), without undue delay and, in any event, no later than 14 calendar days from the date you notify us of your decision to withdraw from the contract. The deadline will be deemed met if you return the goods before this deadline has expired.
You must bear the direct cost of returning the goods.
You will only be liable for any decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics, and functioning of the goods.
Below, we provide a model of the "withdrawal form" that you can copy and paste to send us an email at ventas@igan-iluminacion.com if you wish to exercise your right of withdrawal:
(Important: This form should only be completed and sent if you wish to withdraw from the contract)
To the attention of Igan Iluminacion SL, with registered office at Carretera Nacional 634, Poligono de Nueva Granda Nave 14, 33199 Siero, phone number 985 39 89 58 and email address ventas@igan-iluminacion.com
I hereby notify/notify (*) that I withdraw from my/our (*) sales contract for the following goods/provision of services (*)
Order placed on / Received on: _____________ / _________________
Name of the consumer and user or consumers and users: ______________________________
Address of the consumer and user or consumers and users: ___________________________________________________
Date: _______________________
Signature of the consumer and user or consumers and users (only if this form is submitted on paper):
(*) Strike out what does not apply.
Exclusions to the right of withdrawal
According to Article 103 of Law 3/2014, of March 27, the right of withdrawal does not apply to the supply of goods made according to the consumer's specifications or clearly personalized.
Return conditions for B2B customers
If you are a business, professional, or self-employed, the return conditions may vary. We invite you to consult our B2B Returns Policy for more information on the deadlines and procedures applicable to purchases made under this policy.