Shipping
Package shipping
Usually we will make our shipments through DPD Group-UPS-GLS. Can be evaluated best options. The merchandise is always sent secured. We review the status of the packaging thoroughly considered and if necessary be strengthened to prevent breakage and incidents.
Delivery times:
Delivery times are indicated on each product page and in the shopping cart summary.
For orders containing multiple items from different manufacturers, the delivery time will be indicated in the shopping cart summary, and the order will be shipped complete once all products are available.
We recommend that the customer review their order upon delivery to ensure it has been received correctly. If any damage to the packaging, discrepancies, or issues with the order are observed, it is preferable to note it on the delivery slip and inform us as soon as possible at ventas@igan-iluminacion.com.
In our Customer Support Center and via online chat, we address the most common questions and the steps to follow in each situation.
Shipping and cost
PENINSULA AND PORTUGAL:
FREE SHIPPING ON PURCHASES FROM 59€.
Certain products may be sent for free to the peninsula as part of specific promotions.
purchases below this amount are charged 5.95€ (21% VAT included).
BALEARES:
FREE SHIPPING ON PURCHASES FROM 99€.
purchases below this amount are charged 14.50€ (21% VAT included).
EU countries:
Here we detail the cost of transport according to country of destination.
- France: 32,24€+VAT
- Belgium, Denmark, Czech Republic, Germany, Austria, Holland and Italy: 34,72€+VAT
- Bulgaria, Slovenia, Slovakia, Estonia, Greece, Hungary, Lithuania, Latvia, Poland, Ireland, Croatia, Luxembourg, Romania and Finland: 42,98€+VAT
* MANTRA, AROMAS and Ole products are distributed only in Spain.
Intra-community operations:
Intra-community operations are those carried out between professionals or companies from different countries of the European Union (EU).
If you are registered as an intra-community operator, during customer registration on our website it will be automatically checked using the VIES system.
This way you can place orders as an intra-community operator exempt from VAT (to be declared in the destination country).