Privacy policy ensures the strictest confidentiality in the collection and processing of data provided by its users through the Internet or any other means. These data will be treated in accordance with the provisions of the organic law (L.O. 15/1999, of December 13) and the Law of the Information Society and Electronic Commerce (LSSI-EC 34/2002, of June 11).

  • Responsible for the treatment: Identidad: IGAN ILUMINACION SL.
  • Contact details of the data protection officer: o a través del teléfono +34 985398958
  • Purposse of the processing of your data: Commercial management, improving the service, purchasing management and request management.
  • Legal basis for the data processing will be the execution of a contract or by consent of the customer.
  • Recipients: no data will be transferred, unless expressly authorized by the same and by obligation of legal regulations.
  • Rights to access your personal data, request rectification, request deletion, request limitation or opposition to their threatment, revoke consent and or portability.
  • Origin: If they are not obtained by the interested party, they must inform their origin, and their categories.

Responsible for the processing of your data


REGISTERED OFFICE: Carretera Nacional 634, Poligono Nueva Granda 14, 33199 Siero (Asturias)

CIF: B74419730

SOCIAL CAPITAL: 100% Español

Inscrito en el Registro Mercantil de Oviedo, Tomo 4227, folio 196, Inscripción 1 AS-50556


Contact details of the data protection officer

For any questions or doubts about the protection of your data at IGAN ILUMINACION, please contact: or by phone +34985398958.

Purpose of data processing

All data provided through electronic forms and / or by email and / or by telephone, necessary for the correct identification of the sender and that allow us to carry out our commercial management tasks, will be treated with strict confidentiality in accordance with the current law and will only be used by IGAN ILUMINACION SL for the indicated purpose and that will not be assigned to third parties.

For what purpose do we collect your personal information?

The main reason we collect your personal information is to facilitate and improve the service that consumers and users expect from us. We collect your personal information to manage your purchases, requests that you make through our website, by phone or in a paper document.

These are the purposes that we have identified:

    • Management of the contracting of products or services that we offer for distance selling and management of shipments and returns.
    • Channel requests for information, suggestions and complaints from clients for their management and resolution.
    • Surveys to improve our services.
    • Keep our customers and users informed about our latest products, offers, opportunities, through email, but only if you give us your consent.
    • Compliance with legal obligations, including, without limitation, Law 10/2010 on the Prevention of Money Laundering.

However, the User is informed that the security measures taken by Igan iluminacion are not unbreakable or invulnerable.

Legal basis

The detail of the legal basis of the data processing can be treated by the execution of a contract, compliance with a legal obligation, public interest or legitimate interest, protection of vital interests and consent of the interested party. In the latter case, the user has the right to withdraw consent at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.

The communication of personal data is a necessary requirement to enter into a contract, so you should provide them. In the event that this was not done, the contract could not be carried out, so we could not carry out any operation.

How long we keep your data

We only store your personal information to the extent that we need it in order to be able to use it according to the purpose for which it was collected, and according to the legal basis for its treatment in accordance with applicable law. We will keep your personal information as long as there is a contractual and / or commercial relationship with you, or as long as you do not exercise your right to suppress, cancel and/or limit the processing of your data.

In these cases, we will keep the information duly blocked, without giving it any use, as long as it may be necessary for the exercise or defense of claims or some type of judicial, legal or contractual responsibility may arise from its treatment, which must be attended and for which recovery is necessary.

Legitimation for the processing of your personal data

The legal basis or legitimacy for the processing of personal data provided through our website and / or through the different Customer Service channels, is the express consent that is requested from the User through their agreement and acceptance, of the box of "Privacy Policy" in the sections of:

  • Subscription to the monthly newsletter
  • Contact Form
  • Order
  • Acceptance of budgets

The User has the possibility to revoke at any time the consent for the treatment of the personal data provided, for which he has given his consent, without this affecting the legality of the treatment based on the consent prior to its withdrawal.

The personal data requested is adequate and necessary for the fulfillment of a contract and / or commercial relationship, the fulfillment of different legal obligations, For legitimate interest, for example, for fraud prevention reasons or to manage requests, queries or possible Claims that may arise, with your consent, for example, for the sending of special offers. The user is not obliged to provide them, but his refusal may limit the ability to respond to his queries and the formalization of the sales contracts.

Transfer of your personal data

In some cases, we must communicate the information you have provided to third parties in order to provide the requested service, for example, logistics, transport and delivery services, installers and / or assemblers, etc. Likewise, there are companies that provide us with other types of services such as: information technology (information storage and processing), financial services, auditing services, etc. These third parties only have access to the personal information they need to carry out those services. They are required to keep your personal information confidential and may not use it in any other way than what we have requested.

In all cases, IGAN ILUMINACION SL assumes responsibility for the personal information you provide us, and we ask those companies with whom we share your personal information to apply the same degree of information protection as we do. . Likewise, your personal information will be available to public administrations, Judges and Courts, for the attention of possible responsibilities arising from the treatment.

User rights in the processing of their personal data

Users may exercise the right to access their personal data, request the rectification of incorrect data, and where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes that were requested.

Users may request the limitation of the processing of their personal data, so Igan lighting will only keep them for compliance with legal and administrative obligations, defense of our interests and rights, as well as for the exercise or defense of claims, sanctions and responsibilities.

Users may object to the processing of their personal data. Igan lighting will stop processing your data, except for legitimate reasons or for the exercise in the defense of possible claims, sanctions and responsibilities.

Users, likewise, will have the possibility to revoke their consent at any time for any of the treatments for which they have given consent, without affecting the legality of the treatment based on the consent prior to its withdrawal.

Users, likewise, will have the right to portability of their personal data, at any time.

Users may exercise all the rights listed above, under the terms and conditions that are provided for in current legislation, through a written and signed request, addressed to IGAN ILUMINACION SL, with address at CARRETERA NACIONAL 634 POLIGONO NUEVA GRANDA 14 - 33199 SIERO or also by sending an email to the address

Applications processed by email must be made from the same email address registered by the applicant.

In both cases, the User, to exercise the aforementioned rights and in order to offer guarantees of their identification, must attach to their request a copy of their National Identity Document or, where appropriate, Foreigners Identification Number, in force.

Likewise, if the User considers that their data has been treated inappropriately, they have the right to file a claim or to obtain more information about their rights, before the Spanish Agency for Data Protection (C / Jorge Juan, 6. 28001 - Madrid

Origin of the data

We collect personal data when you contact us through our website or by phone or through paper documents. Here are the different ways we collect personal information about you and some examples in which we use that information.

Information that you provide us

We collect personal information that you provide us through our website, by email, by phone, when you request a quote, hire a service, when you fill out a form, etc. For example: it is likely that you provide us with information when you contact us to request a quote, an order request, fill out a questionnaire, participate in a contest, etc. The personal information that we request from you is: name and surname, address, ID, email and contact telephone number. In no case, for any purpose, will personal, academic and professional characteristics, employment details, social or economic circumstances be collected.

Information we collect from your visits to our website

We collect and store limited personal information and anonymous global statistics of all those users who visit our website, either because you actively provide us with such information or are simply browsing our website. The information we collect includes the Internet protocol (IP) address of the device you are using, the browser program you use, your operating system, the date and time of access, the Internet address of the website from which you accessed our website and how you use our website to find out the loading time of our website, how it is used, the number of visits to the different sections and the type of information that most attracts visitors. It also helps to identify if the website is working correctly, and if we detect failures or errors in the operation, solve them and improve the performance of our website, in order to offer a better service to all users. This information is collected through cookies, for more information see our Cookies policy.

Social networks

The use of social networks is more and more frequent. IGAN ILUMINACION SL is present in most of them and is another way to contact you. The information we collect through social media sometimes includes personal information that is available online and to the public. We always make sure that all the information we use is attributed to its source correctly or is made anonymous. These social networks may have their own privacy policies, by which they will explain how they use and share your personal information. We recommend that you carefully review the privacy policies before using these social networks to be sure that you agree with the way in which your personal information is collected and shared.

By virtue of the provisions of Law 15/1999, of December 13, on the Protection of Personal Data, we inform you that by completing this form, your personal data will be incorporated and processed in the files owned by , in order to manage, administer and maintain the Services provided and / or contracted, as well as to keep you informed, including by electronic means, on matters related to the activity of the Company and its services.

You can exercise, at any time, the rights of access, rectification, cancellation and opposition of your personal data by email addressed to

Right of access, rectification, cancellation and opposition

Complying with the provisions of current legislation on the protection of personal data, you can contact IGAN ILUMINACION SL as Responsible for the Treatment to be able to exercise your rights of Access, Cancellation, Rectification and Opposition regarding the data incorporated in the files of your responsibility.

These rights are highly personal and will be exercised by the interested party, without other limitations than those provided by the applicable legislation. However, the legal representative of the interested user may act when he / she is in a situation of disability or minority that makes it impossible for him / her to exercise them personally, provided that there is express representation authorized by the owner of the data.

The data cancellation procedure will be possible in the event of deceased holders by their relatives or exercise of the right of access in the event of the death of the affected party.

You may exercise the right of access by request or request addressed to IGAN ILUMINACION SL as Data Controller, stating your identification and the file or files to consult. The exercise of this right may be exercised on an annual basis, except for a proven legitimate interest. The Security Officer will resolve on the access request within a maximum period of thirty days, counting from the receipt of the request.

IGAN ILUMINACION SL will only deny access when the request is made by a person other than the affected party or when the exercise is contrary to the terms established in current legislation.

If the resolution is favorable, access will be effective within ten days of the notification thereof. The information, whatever the medium in which it is provided, will be given in a legible and intelligible form, after a clear transcription of the data in the file, if applicable.

The information will include the basic data of the affected party and those resulting from any computer processing or process, as well as the origin of the data, the assignees of the same and the specification of the specific uses and purposes for which the data was stored.

When access to the files reveals that the data of the affected person is inaccurate or incomplete, inadequate or excessive, you may request the rectification or, where appropriate, cancellation thereof.

The rectification, cancellation and/or opposition will be made effective by the person responsible for the file within ten days following the receipt of the request. Said request for rectification or cancellation will be made by email.

In the event that the File Manager considers that it is not appropriate to access what is requested by the affected party, it will notify them stating the reasons and within the period indicated in the previous section.

In the cases in which, being the cancellation of the data, its physical extinction is not possible, both for technical reasons and because of the computer support used, IGAN ILUMINACION SL will proceed to block the data, in order to prevent its subsequent utilization, until its complete elimination from the information systems.

Breakdown and detail of the previous points

In compliance with the provisions of articles 13 and 14 of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 regarding the protection of natural persons with regard to the processing of personal data and the free circulation of this data, we inform you that the completion of any existing form on our website, as well as the sending of email / s to any of our accounts will imply:

FIRST.-That your personal data will be treated with the utmost confidentiality and will form part of the files of our company Igan iluminacion SLU (hereinafter "IGAN ILUMINACIÓN") with address at Carretera Nacionall 634 Poligono Nueva Granda 14, 33199 Siero (Asturias), for its management and respond to them, as well as for the commercial management that links us with you, and send you by email information about the offers that we consider of interest and information about the status of your purchases.

SECOND.- Your acceptance of this privacy policy, as well as your authorization to IGAN ILUMINACIÓN to process the personal data you provide us in accordance with the indicated purposes.

PURPOSE.- Provide the requested services and their billing, as well as the sending of advertising, if you have authorized it.

CONSERVATION PERIOD.- As long as the contractual relationship is maintained or the user requests its deletion. Once the contractual relationship has ended, the data will be kept as long as it is necessary to comply with legal obligations, in order to be able to respond to possible incidents of the services performed.

Once the responsibilities derived from said legal obligations have been prescribed, your data will be deleted. In the case of advertising shipments, they will be kept until you request their deletion.


LEGAL BASIS OF THE TREATMENT.-The execution of a contract and, for the sending of commercial information, the consent that is requested, without in any case, the withdrawal of the same condition the execution of the requested services.

RECIPIENTS OF ASSIGNMENTS: Assignments will only be made if there is a legal obligation, or to our collaborators in relation to the contracting of services in which IGAN ILUMINACIÓN intervenes exclusively as an intermediary, in order to provide you with the appropriate service.

RIGHTS.- You have the right to access your personal data, to request the rectification of those that are inaccurate, as well as their deletion when, among other reasons, they are no longer necessary for the purposes for which they were collected. In certain circumstances, you can also request the limitation of their treatment, in which case they will only be kept for the exercise or defense of claims, as well as requesting the portability of your data. For reasons related to your particular situation, you can oppose their treatment and IGAN ILUMINACIÓN SLU will stop treating them, except for compelling legitimate reasons, or the exercise or defense of possible claims.The applicant may revoke the consent given. at any time. The applicant may exercise their rights, as well as withdraw consent through the email or at the offices located at Carretera Nacional 634, Poligono Nueva Granda 14, 33199 de Siero (Asturias), attaching a photocopy of the DNI and indicating the right exercised. The applicant may also file a claim with the Spanish Agency for Data Protection.

Updating your personal data corresponds to you. At any time, you will have the right of access, rectification, cancellation, opposition, limitation to treatment, data portability, as well as to withdraw consent at any time if the legitimacy of the treatment is based on this parameter, of all your personal data . To exercise this power, you must do so by written request addressed to the registered office of IGAN ILUMINACIÓN SLU, for the attention of the file manager (Data Protection), or send an email to the following address:

IGAN ILUMINACIÓN will not be responsible for possible errors in your personal data, being your responsibility the veracity of the same. Similarly, in cases of sponsorship, if you provide us with the personal data of a user (that is, natural or legal persons who do not have the status of client and / or do not make purchases through our website) you will be responsible for the veracity of the data provided, IGAN ILUMINACIÓN not having any responsibility in this regard.

You will have the option of importing the contacts that you consider directly from your email application, being your sole responsibility to use such email addresses stored in your email manager. Therefore, if you provide us with information about one of your contacts, you must have previously informed and requested his or her consent regarding the terms and conditions of IGAN ILUMINACIÓN.

By virtue of the foregoing, we inform you that all the email addresses that you provide us in the sponsorship of users will be treated with the utmost confidentiality and exclusively for the sending of an invitation email to register on our website, not being incorporated into the IGAN ILUMINACIÓN files, without the User's prior consent after registering as a client on our website.

We also inform you that the email address that you provide us in the notice of sold out product or notice when the price drops, will be treated with the utmost confidentiality and exclusively for sending an email indicating that said product is already available, not being incorporated to the IGAN ILUMINACIÓN files.

IGAN ILUMINACIÓN assumes that the data received have been entered by the owner or by a person authorized by him, and that therefore they are correct and truthful.

In accordance with current legislation on data protection, we have adopted adequate security levels for the data provided by our clients, in addition to installing all the means and measures at our disposal to avoid loss, misuse, alteration, access, or authorized and extraction thereof.

The cancellation of your personal data implies the blocking of them and that therefore they cannot be manipulated or viewed by IGAN ILUMINACIÓN or any third party. Without prejudice to what is stated here, we inform you that some information may be kept in a blocked manner by us for compliance with the legal obligations of IGAN ILUMINACIÓN, such as contractual responsibilities or fiscal and tax obligations.

For what purpose will Igan lighting process personal data and for how long?

  • Manage your contact requests with IGAN ILUMINACIÓN through the channels provided for this on the Igan iluminacion website.
  • Manage purchases made at IGAN ILUMINACIÓN, including payment management and order remission.
  • Manage the subscription to the newsletter, made through the channel provided in IGAN ILUMINACIÓN.
  • Manage the sending of commercial communications from IGAN ILUMINACIÓN, unless the user indicates otherwise by checking the corresponding box or shows his opposition to said treatment.
  • Manage the sending of satisfaction surveys based on the purchase of the IGAN ILUMINACIÓN product or service made.
  • Analyze your data in order to develop user profiles that allow you to define in greater detail the products that may be of interest to you.

The data will be kept for the necessary time, unless the user requests their withdrawal from IGAN ILUMINACIÓN, opposing or revoking their consent.

What user data will Igan lighting process?

  • Identification data: name, surname, national identity document or foreigner identity number and image.
  • Contact information: address, landline, mobile phone, email address.
  • Personal characteristics data: date of birth, age, sex, nationality.
  • Bank details: account number, holder, SEPA mandate.
  • Other data: data provided by the interested parties themselves in the open fields of the forms provided on the Website.
  • Navigation data.

Use of the chat function "customer service"

One of the possibilities that we offer you is the "Customer Service Chat" to make our service even more pleasant for you. Through this chat you have the opportunity to consult before buying on our website. The entire chat process is done completely anonymously, without your name or other personal information being displayed. In order to constantly improve the quality of our chat customer service, we record this history for analysis and improvement purposes, completely anonymously. These records are deleted once evaluated.


We will facilitate the use of personal passwords for clients who register as such on our IGAN ILUMINACIÓN website. These passwords will be used for you as a client to access the services provided through our website.

You must keep the passwords under your sole responsibility in the strictest and absolute confidentiality, assuming as a client, the damages or consequences of any kind arising from the breach of the aforementioned confidentiality on your part. For security reasons, the password for telematic access to the services linked to our website may be modified by you at any time. As a customer, you agree to notify IGAN ILUMINACIÓN immediately of any unauthorized use of your password, as well as access by unauthorized third parties to it.

We put at your disposal the online dispute resolution platform (ODR)